Customer Experience Associate - (Remote) at Rocket Money
Click the button below to submit your resume and continue your application.
Continue Your ApplicationLaunch your customer service career with Rocket Money!
We're seeking a passionate Customer Experience Associate to join our team and help people take charge of their finances. This entry-level role is perfect for someone who wants to make a difference by guiding customers, solving problems, and making a positive impact on their financial lives.
What you'll do at Rocket Money:
- Be a financial problem-solver: Assist customers with understanding the app, troubleshooting issues, and maximizing their membership benefits.
- Deliver top-notch support: Provide world-class customer service over online chat, answering questions thoughtfully and resolving concerns effectively.
- Become a Rocket Money expert: Dive into the app's features and functionalities, staying up-to-date on new developments to share your knowledge with customers.
- Contribute to a growing team: Help create support materials, provide feedback on app improvements, and collaborate with colleagues to provide the best possible customer experience.
Why Rocket Money is right for you:
- Remote work flexibility: Enjoy the freedom to work from wherever suits you best.
- No degree required: We value your skills and enthusiasm more than formal education.
- Competitive pay and benefits: Get paid well ($20-24/hour) and enjoy benefits like healthcare, a 401k plan, and unlimited PTO.
- Make a real difference: Help people gain control over their finances and achieve their financial goals.
If you're ready to help others while building your skills in the world of fintech, we want to hear from you!
Ready to join the Rocket Money team? Click the button below to continue your application and submit your resume!